Return and Refund Policy

We accept return requests under the following circumstances:

• You receive a damaged or defective saree.
• You receive a saree that is different from the product you ordered.
• Your order is incomplete or contains an incorrect item.

Please report the issue within 48 hours of delivery and provide clear photographs or an unboxing video, where available, showing the product and packaging.

Change of mind, colour preference, or minor differences in colour caused by screen settings may not qualify for a return, provided the product listing was accurate and all applicable consumer rights are respected.

To help us review your request:

• The saree must be unused, unworn, unwashed, and free from stains, perfume, damage, or alterations.
• Original packaging, tags, and accessories should be retained wherever possible.
• Please do not send an item back before receiving return instructions from our team.
• We may request photographs or other reasonable evidence to verify the issue.

These conditions do not limit any rights you may have under applicable law.

Please contact us within the stated reporting period using the contact details below. Include:

• Your order number and name.
• Date of delivery.
• A brief description of the issue.
• Clear photographs or an unboxing video, if available.

Our team will review your request and explain the next steps, including return shipping arrangements where applicable.

If your return request is approved, we will arrange a refund to the original payment method wherever possible. If that is not feasible, we will coordinate an appropriate alternative with you.

Approved refunds will be initiated within 7–10 business days after the returned product is received and inspected, or after the issue is otherwise verified, as applicable. The time taken for the amount to appear in your account may depend on your bank or payment provider.

If you receive a damaged, defective, or incorrect product, we will explain the applicable refund or replacement options in accordance with our obligations under law.

If the return is due to a damaged, defective, incorrect, or incomplete order, Radhika Saree House will coordinate an appropriate return or resolution arrangement.

For any other return that we agree to accept, the allocation of return shipping costs will be communicated before the return is arranged, subject to applicable law.

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible after the order has been dispatched.

If an order is successfully cancelled before dispatch, any eligible refund will be processed to the original payment method wherever possible.

Nothing in this section limits any cancellation or refund rights available under applicable law.

Exchanges may be offered subject to product availability and approval. If the requested saree is unavailable, we will discuss the available resolution options with you.