Privacy Policy

Depending on how you use our website, we may collect the following information:

Personal Information

• Full name.
• Mobile number and email address.
• Billing and shipping address.
• Order details and purchase history.
• Information you provide when contacting our customer support team.

Payment Information

Payments may be processed by third-party payment providers. We may receive payment confirmation, transaction references, and payment status information. We do not intend to store complete payment card details or sensitive payment credentials on our own systems.

Technical Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data, depending on the website services and tools in use.

We may use your information to:

• Process and fulfil orders.
• Arrange shipping and delivery.
• Send order confirmations and delivery updates.
• Respond to enquiries, complaints, return requests, and refund requests.
• Provide customer support and improve our products and services.
• Detect suspicious transactions, prevent fraud, and protect website security.
• Comply with applicable legal, accounting, and regulatory obligations.
• Send promotional messages where permitted and, where required, with your consent.

You may opt out of promotional communications at any time. Essential transactional messages relating to your orders may still be sent.

When you join our mailing list we record your email address, the date and time you agreed, the form and page you used, the wording you agreed to, and the campaign that brought you to our website, if any.

• We send marketing emails only after you confirm your address using the link in our confirmation email.
• Every marketing email shows our business name and postal address, and includes an unsubscribe link and a link to choose which topics you receive.
• Unsubscribing takes effect immediately. We keep your address on a suppression list so that we do not email you again unless you sign up again yourself.
• We record whether our emails are delivered, bounce or are reported as spam, and which links are clicked, to keep our list accurate and measure our campaigns. Open counts are approximate and are not used to make decisions about you.
• Our email delivery provider processes your address only to send our emails.
• Signups that are never confirmed are deleted automatically (by default after 30 days). Delivery records are kept for about 13 months.
• Order confirmations and delivery updates are not marketing; they are sent whether or not you subscribe.

To have your mailing-list record erased, contact us using the details below.

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery partners to ship and deliver your orders.
• Payment providers to process payments and refunds.
• Website hosting and technology providers to operate and secure our website.
• Analytics or marketing providers, if we use such services.
• Professional advisers or government authorities, where disclosure is required or permitted by applicable law.

These parties may process information according to their respective terms, privacy practices, and applicable legal obligations.

Our website may use cookies or similar technologies to support essential website functions, remember preferences, improve shopping experiences, and understand website traffic.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, and legal compliance.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related concern or grievance.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before sharing information with them.

Our website is intended for people making or assisting with purchases. We do not knowingly seek to collect personal information directly from children in circumstances where parental consent is required. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

Some service providers may process or store information outside India. Where this occurs, we will take steps required by applicable law concerning such processing and transfers.

We may update this Privacy Policy when our business practices, website features, or legal requirements change. The latest version will be published on this page with its updated date.

We encourage you to review this page periodically.